Getting around with the NDIS: Transport and Travel Explained

Published at 14-08-2025 15:05:21

Transport and travel supports in the NDIS can be a little confusing – especially when it comes to claiming kilometre reimbursements, understanding taxi subsidies, and knowing what happens if you need to travel interstate.

Here’s a straightforward breakdown so you can navigate it with confidence:

Claiming Kilometre Reimbursements

If your provider uses their own vehicle to take you to appointments, community activities, or other NDIS-funded supports, they can often claim the cost of travel through your plan. 

How it works: 

• The cost is charged per kilometre and must align with the current NDIS Price Guide.
• The rate differs depending on the type of vehicle (standard, modified, or wheelchair-accessible).
• Travel charges must be directly related to delivering an NDIS support – not personal or unrelated trips. 

What providers need to do:

• Record the exact kilometres travelled for the support.
• Include the rate, total distance, and total cost on the invoice.
• Make sure the claim comes from the correct funding category (usually Core -Assistance with Social & Community Participants, or Capacity Building – under certain supports). 

Tip: Participants can ask for an itemised invoice so you can clearly see the breakdown of the travel costs. 

Taxi Subside Schemes and the NDIS

Many states and territories have taxi subsidy schemes for people with disability – for example, half-price taxi fares or travel vouchers. If you’re eligible, you can often use these subsidies alongside your NDIS funding. 

Key things to know:

• If you use a taxi service for an NDIS-funded trip, the subsidy will usually cover part of the fare, and your NDIS funding can be used for the remainder (if it’s related to your plan goals).
• Providers must only claim the amount you personally pay after the subsidy is applied.
• It’s important to keep receipts showing the total fare, subsidy applied, and your co-payment. 

Example: 

If a taxi fare is $50 and your subsidy covers $25, only the remaining $25 can be claimed from your NDIS plan (if it’s a reasonable and necessary trip). 

Interstate Travel with the NDIS

The NDIS is national, which means your plan moves with you if you travel or temporarily live in another state or territory. 

How it works: 

• You can continue to use your supports while interstate if the provider is registered (or self/plan-managed) and the support is still linked to your plan goals.
• For supports involving transport, the same kilometre or travel rules apply.
• If your regular provider travels interstate with you (for example, for a holiday or special event). You may also need to cover their travel time, accommodation, or other expenses – but only if agreed in advance. 

Important:

• Some supports (like certain community programs) are state-specific, so you might need to find local equivalents.
• Always give providers notice before booking interstate supports, so they can confirm availability and cost. 

Quick Checklist Before You Claim

• Was the trip directly related to an NDIS support in your plan?
• Are the kilometres, rates, and dates recorded on the invoice?
• Have any taxi subsidies been applied before claiming from the NDIS?
• If interstate, have you checked your provider eligibility and agreed to any extra costs? 

Whether you’re travelling to the next suburb or across state lines, knowing the rules around kilometre reimbursements, taxi subsidies, and interstate travel will help you get the most from your NDIS funding – and keep your claims stress-free.