Yes

We aim to process and pay your invoices within 3-5 business days. However, various circumstances may affect the timing of payments. If your invoice has not been paid after 5 business days, please feel free to submit an inquiry through this link here , and we will investigate and respond promptly. Please ensure that your invoice includes an email address where we can send remittance advice once payment is made. Additionally, we will contact you via email if any modifications are needed on your invoice.

To make sure your invoice is paid quickly, please include the following information:

• The correct name of the NDIS participant
• Your sole trader, business or company name
• Your Australian Business Number (ABN)
• An unique invoice number
• Date the invoice has been issued
• Date the service was delivered (where possible)
• Relevant line item/s with the hourly rate must not exceed the NDIS price limit for the specific line item used.
• Basic description of service or product (including units* or hours of service delivery)
• Whether GST was applied to the product or service
• Total amount owing
• Details for payment
• Contact details (including an email for remittance advice)

Note: Please ensure the line item you use aligns with the participant’s plan and that the price limit is up-to-date. Using a line item outside of the participant’s funding categories or an hourly rate that exceeds the price limit will significantly delay the payment process.

If an error is detected, the invoice will be returned to you with a request for correction via email. Corrections should be resubmitted promptly to avoid payment delays.

Providers can access general information about the services approved under a participant’s plan that pertains to their contracted services. Detailed information requires consent from the participant.

If you have not received payment after 5 business days, please submit an inquiry through this link here , and we will investigate and respond promptly.

All invoices should be sent to accounts@justplanmanagers.com.au