Provider Payments: What You Need To Know

Published at 28-11-2025 12:28:20

At Just Plan Managers, we know that timely, reliable payments are fundamental; whether you’re a support worker, allied-health provider, support coordinator or other service provider working with people funded under NDIS. Below is a walk-through of how we manage payments, what we expect from invoices, and what typical payment turnaround looks like. 

Submitting a Proper Invoice

To help us process your invoice as smoothly as possible, please ensure your invoice includes: 

• The correct name of the NDIS participant
• Your business or sole trader name, along with your ABN (Australian Business Number)
• A unique invoice number and date issued
• Date the service was delivered
• Relevant line item(s) detailing units or hours of service, with hourly/unit rates not exceeding the current NDIS price limits
• A brief description of the service or product
• Total amount owing, plus payment details (e.g bank account)
• Contact details including an email where we can send remittance advise once payment is made

In short, the more complete and accurate your invoice, the faster we can get it processed. If the invoice has missing or incorrect information, we’ll return it for correction which can significantly delay payment. 

Please send all invoices to: accounts@justplanmanagers.com.au

Our Payment Process

1. Invoice submission: You send your correctly formatted invoice to our accounts team.
2. Invoice review: Our team checks that the invoice matches the participant’s plan, including that the line item is valid and the price is within NDIS limits.
3. Payment processing: Once everything is correct and compliant, we submit the payment request through the NDIS provider portal (as required under NDIS processes for plan-managed participants).
4. NDIA funds release: The funds are released from the NDIS to Just Plan Managers.
5. Payment to provider + remittance advice: We deposit payment to the provider, and send a remittance advice email to the contact provided. 

What Payment Turnaround Times to Expect

Our guarantee (included in our service agreements) is to process and pay invoices within 3-7 business days after we receive a correct invoice or receipt. 

If a payment has not been received after 7 business days, you are encouraged to submit a payment-enquiry form through our website so that we can investigate for you. 

Because we rely on a combination of invoice quality, plan-compliance (correct line items/prices), NDIS fund release, and our internal processing, actual timing can vary. 

What Can Delay Payments

Payments can take longer if: 

• The invoice is missing required fields (e.g invoice number, ABN, service date). In this case we’ll return it for corrections.
• The line item used does not match the participant’s approved plan, or the rate exceeds NDIS price limits.
• Additional clarification is needed (e.g unclear service description, missing contact information, support documentation).
• There are delays in fund release from the NDIS (e.g system issues or additional claim reviews).
• The invoices is submitted with delay, or outside usual business days (e.g weekends or public holidays). 

To avoid delays: double-check invoice details, verify line items and rates against the latest NDIS price guide, and ensure your contact and payment information is correct before submission. 

Just Plan Managers

Working with Just Plan Managers means fewer administrative headaches and a straightforward payment process; as long as the invoice is properly prepared. 

Clear, complete information helps us get your payment to you quickly. If you follow the guidelines above, you can expect payment within a few business days. 

We value providers and their vital role in delivering supports. We aim to make payment as fast, fair and predictable as possible. 

See here for more information: Provider Payment FAQs | Just Plan Managers