Office Closure Period
Published at 18-12-2025 16:54:13
As the end of the year approaches, we want to keep you informed about our holiday closure dates and how public holidays may affect NDIS payments.
Our Holiday Closure Dates
Just Plan Managers will be closed on:
- Wednesday 24th December – Friday 26th December
- Wednesday 31st December – Thursday 1st January 2026
We’ll reopen on the next business day following each closure period.
During these times, our team will not be processing invoices, responding to enquiries, or submitting payment requests.
How Public Holidays Can Affect NDIS Payments
Public holidays can cause temporary delays to NDIS-related payments due to:
- Reduced business days for invoice processing
- NDIS system downtime or slower processing
- Bank processing delays over national holidays
Even if an invoice has already been submitted, payments may take a little longer than usual to reach providers or accounts during this period.
What We Recommend
To help minimise disruptions over the holiday season, we encourage:
- Providers to submit invoices as early as possible before the closure dates
- Participants and families to ensure any reimbursements are sent through as soon as the purchase is made
- Urgent invoices to be sent well in advance so we can action them before we close
If invoices are received during our closure period, they will be processed as soon as we return.
Thank You & Happy Holidays!
Thank you for your understanding and for being part of the Just Plan Managers community. We wish you and your loved ones a safe, restful holiday season and a Happy New Year.